Hotel Management Services provided by 1834 Hospitality

1834 Hospitality provide a holistic management solution for tourism and hospitality businesses. Under a hotel management agreement the following services and others are offered:

General Management

  • Ensuring timely management of all debtor/creditor accounts
  • Weekly payroll support including recommended timekeeping system and ongoing management of staff hours and payroll costs
  • Human Resources – support to Property Managers for all employee management issues including advice on legislative requirements for employee
  • Recommendations to owners for employment of Property Managers and the day to day management of those Managers
  • Provide support & guidance for adhering to Workplace Health & Safety requirements
  • Regular property visitation to provide support
  • Growth initiatives for all areas of business, including room divisions, food & beverage and other sales
  • Property development ideas / concepts and comprehensive feasibility studies
  • Product and supplier support through group buying opportunities
  • Making recommendations to ensure compliance with Liquor & Gaming licenses
  • Computer property management / system management including the recommendations of PMS
  • Purchasing opportunities (at cost), including items such as alcohol, chemicals, and negotiated group buying arrangements with food providers  at discounted normal price due to bulk purchase

Kitchen Management

  • Support to the Kitchen operations in Human Resources
  • Recruitment of Head Chef & Kitchen team
  • Support for menu creation and accurate pricing
  • General analysis and management of cost of goods sold for food items
  • Purchasing support including significant group buying power
  • Marketing ideas for food sales initiatives

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Revenue Management

  • Daily analysis of yield position for each accommodation property to ensure appropriate rate is set to secure maximum rates and increase occupancy to achieve increased REVPAR
  • Provide direction to Property Managers and Front Office teams to ensure correct daily rate yields are set
  • Tracking rooms and revenue pickup on a daily basis
  • Analysis of occupancy and business market mix for each property for future dates up to 12 months to assist with rate setting and business development strategies
  • Creating strategies for managing low yielding, unpublished package promotions at each property
  • Manage a calendar of events 12 to 18 months in advance for Adelaide and regional areas to capitalize on rates throughout peak periods
  • Provide monthly statistical reporting for each property on average rate performance to budget, performance in relation to competitors

Training & Development

  • Implementing sales reservation training for all front line staff to development sales skills and create maximum sales, incorporating understanding yield management and optimizing sales
  • Review and assessment of individual property and individual sales performance
  • Provide a trained responsible officer for corporation
  • Provide a trained return to work and rehabilitation officer for corporation (legislative requirement)

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Reservations / Sales & Marketing

  • Regular monitoring of property reservations to ensure consistency of information received
  • Working with management to set published, inbound, wholesale and corporate contract rates for each property to achieve budgeted REVPAR.
  • In conjunction with Property Managers, review contract allotment performance and strategies for the best use of allotments at each property to maximize REVPAR
  • In the absence of a Sales Manager at each property, working with the Property Managers and / or Front Office Managers to develop corporate client relationships (contracts) and set appropriate rates based on freesale and room night performance
  • Managing Property Managers / sales staff to ensure they are maximizing sales opportunities / leads / promotions through third party selling agents.
  • Involve properties in comprehensive group marketing opportunities
  • Association and development of relationships with inbound/wholesale agents to greater distribute product
  • Marketing support and opportunities on a day to day basis
  • Web presence – property inclusion www.1834hotels.com.au website – excess of 450,000 hits per month and 14,000 average unique visitors per month, plus social media avenues
  • Assistance with distribution of your accommodation product, eg. Travel agents – inbound/wholesale
  • Assistance with selling through third party websites and recommendations for greater distribution avenues, such as group buying and social media channels
  • Introduction to existing relationship with tour bus operators
  • Representation at Australian Tourism Exchange
  • Representation at Qantas Business Trade shows
  • Assistance with annual Marketing Budgets
  • Website assistance and development
  • Inclusion in bi-monthly eDM to database of 30,000+
  • Copy writing services and advertising advice

Reporting

  • Provide monthly statistical reporting for each property on average rates performance to budget, performance in relation to competitors
  • Provide Monthly Sales Analysis reporting to Owners / Directors
  • Manage accounting reporting for Owners / Directors showing actual results v budgets
  • Annual budget creation including all income and expenditure
  • Recommendations and overseeing management of accounting process at a property level

We would love to discuss your hospitality product and requirements and show you how 1834 Hospitality can add value to your business.

For more information how we can help you contact us via email at andrew@1834hotels.com.au

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